Frequently Asked Questions

Orders

How do I place an order?

Add the item to your bag and proceed to our secure checkout. You'll receive an email confirmation as soon as your order is placed.

Can I cancel or modify my order?

Please contact us as soon as possible at us@fashionshubs.store. Orders can only be modified or cancelled before they ship.

Products

Are your items new or pre-owned?

We offer both. The condition of every item is clearly stated on its product page and explained in our Condition Guide.

Are your items authentic?

Please read our Authenticity page for details on how items are verified.

Is FASHIONSHUBS affiliated with the brands it sells?

No. FASHIONSHUBS is an independent retailer and is not affiliated with or endorsed by any of the designers offered.

Shipping

How long does shipping take?

Every order is delivered within 7 days maximum. Your estimated delivery date is shown on each product page. See our Shipping Policy.

How can I track my order?

Visit our Track Your Order page.

Returns

What is your return policy?

Returns are accepted within 14 days of delivery for items in their original condition. See our Return & Refund Policy.

Payment

Which payment methods do you accept?

See our Payment Methods page.

Still have a question?

Chat with us, email us@fashionshubs.store or call +1 484-756-2671.